TESTIMONIALS

Successful Operations and Management for over 25 years


Hear directly from some of our guests and hotel owner clients...

"Good Evening,
I wanted to compliment the service I received in the Sonora Grill this evening. The server Hoagu was outstanding; he was attentive and met my every request with a sincere smile and genuine desire to serve. The level of service he provided was refreshing and uncommon in my many hotel stays each year. I certainly let him know with my gratuity and my sincere thank you. The complimentary coupons were very generous and appreciated. The Tortilla soup was very good and served nice and hot. . Overall I had a great meal mostly due to the outstanding and kind service provided by Hoagu, please forgive me if I am miss-spelling his name. My check in experience was outstanding as well. I was recognized as a Hilton Honors member and warmly greeted."

- Marilyn, Guest at Doubletree Hotel Los Angeles Norwalk, a HMG Hotel 05.2011

Dear Mr. Kohn,
On September 13, 2011 we held an important conference at the DoubleTree by Hilton Los Angeles/Norwalk. I am writing to tell you how wonderful your staff at this hotel is. I was extremely nervous since I booked this cross-country, site unseen (I’m from the East Coast). Right from the start I was given nothing but excellent service. I worked closely with Marcial Jaurequi, the Catering Sales Manager on the function and with Cleo Olson, the Senior Sales Manager for our room block.
The level of service remained excellent from the moment I stepped foot into the hotel until the time I left. Everyone I encountered from the front desk staff to the servers and houseman handled themselves in a friendly, professional and helpful manner. I was extremely impressed.
Besides those mentioned in the first paragraph, I would like to recognize the following people on your staff:
Felix – Captain
Manuel – Houseman
Bertha – Server
Roxi – Server
I would also like to give a special word of thanks to your Chef who was able to work with my colleague on her special dietary needs. That was invaluable.
I cannot tell you how wonderful it is to work with people who not only make sure the details are executed properly but who are also flexible and helpful when change is required. I know from experience that having this kind of staff starts at the top. You must be a wonderful GM.
We may be holding this conference again next year in the Los Angeles area and I would definitely like to return to your hotel.
Sincerely,
Mary Lou Koch
Sales Coordinator II, Vertical Sales
ADT Advanced Integration

- Mary Lou Koch, Guest at Doubletree Hotel Los Angeles Norwalk, a HMG Hotel 09.2011



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